Service
고객이란?
고객은 the customer 가 아니라 a customer이다 (by 피터 드러커)
바로 한 사람 한 사람이 다르고 소중하다는 것이다.
고객은 감성적이고 비이성적이고 즉각적이다.(by 톰 피터스)
직원이란?
외부고객을 위한 내부고객 이다.
직원들을 fun 하게 한다는 것이 CEO의 최고의 명제다.
Ex) 미국 애틀
be helpful for getting a job in hospitality industry
3. I believe that a curriculum of hotel management department will be helpful for going to a graduate school ( major related to hotel management)
4. I am satisfied with an internship program.
Total Average
Correlation between satisfaction in education services and satisfaction in overall satisfaction about education service
-Mission
Cebu Pacific Brings people together through an affordable, reliable mode of travel a fun-filled experience that's delivered with a true heart and soul for service. they enhance the quality of life of the communities and are an active partner in the nation's progress.
1) Train and Educate employees.
2) “All equal” corporate culture
3) Goal-oriented team players.
4) High quali
AND EDUCATION
With Ecolab, government and education facilities receive the right products, systems, training and service to help in every aspect of their operations. Ecolab's quality chemical formulations, unique packaging designs and innovative dispensing systems are used to assist in safely achieving the environmental sanitation results you need while protecting your employees.
educating employee, expanding facility. Starbucks believe satisfied employees to make satisfied customers. So it thinks employees important, because employees soon become advertiser.
-Alliances with Starbucks
*Definition: two different company contract to achieve their goal and share danger and profit through interactive relationship. Because they combine individual capability for their goal,
슬로건, 설교, 현장목표치를 없애라.
혼다의 와이가야 혼다는 제품과 기술개발의 중심에 인간이 있다고 늘 강조한다. 사람에게 가장 편리하고 안전한 제품 개발을 추구한다는 것이다. 인간존중의 정신은 혼다의 기업문화, 또 혼다 사람들의 일상활동에 고스란히 베어 있다. 대학졸업 후 곧바로 혼다
Ⅰ. 한국 기업조직
모든 연령층에서 대체적으로 비영리부문 종사자들의 직업만족도가 영리부문 종사자들보다 높다. 이러한 경향은 지난 최근 4년 동안의 노동패널 자료에서 잘 나타나고 있다. 특히 이러한 경향은 40대 이상 연령층에서 뚜렷이 나타나고 있다
우선 임금만족도의 경우 일반적으로 모
5-4 What are the potential costs of adopting a free trade regime? Do you think governments should do anything to reduce these costs? What?
▲ 기술수준 차이를 극복하는 비용
- 후진국의 입장에서 보면 어떤 산업에 비교 우위가 있다고 하자. 그러나 절대적인 기술 격차가 있어서 선진국의 기술 수준을 따라 잡지 못하는 현상이 있을
education, housing and medical benefits, including support necessary to ensure a minimum standard of living of those.
☞Kinds of benefits
There are living wage, housing benefits, self-pay, educational benefits, the dissolution salary, long division payroll, medical benefits
☞The benefits of the procedure
Benefits apply> Research> benefits decision> benefits conducted> check up> guarante
service, hotel management
The date of incorporation : Feb 1973
Capital : \ 5080 hundred million
Number of staff : 3493 people
Sales : \ 2 trillion 5854 hundred million
(2011 year)
Imparting of knowledge and skills relating to the hotel industry
Includes service and personality education
Employees get posted to hotels for hands-on experience